Terms of Use

Website Terms & Conditions:

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Any personal information shared between you and Feline’s Pride™ or “Canine’s Pride” and it's parent company, Shelby’s Pantry, is considered confidential and will not be shared with any third parties for any reason. All personal information supplied during the ordering procedure is conducted through safe and secure channels.

Business Policy

In order to maintain a positive relationship with you and your pet we have developed a few business policies that will help us along the way.

Shipping

We only ship out Monday, Tuesday, and Wednesday, to ensure that no package gets stuck in transit over the weekend. Orders placed after Wednesday at 3 pm EST will not be sent out until the following Monday morning. Orders placed Monday through Wednesday before 3 pm of that day will be shipped out same day, guaranteed to be delivered via USPS in 1 or 2 days (whichever the customer selects). Our customers pay for 1 or 2 day express shipping from Feline’s Pride™ to your door when it is safe to enter your order into the transport pipeline to meet the objective time frame. We reserve the right to deliver via an alternative carrier or method within the agreed cost and time frame.

Damaged Goods

If, upon arrival, there is a problem with the product we will strive for an equitable solution to our mutual satisfaction. In the event the food product is destroyed or damaged beyond reasonable use, e-mail or call us. We will get back in contact with you as soon as possible....please be patient!

Defrosted Goods

We ship the product frozen and it should arrive the way it was sent out. At times our automated system - based on the season of the year and the destination - may prompt the customer for an “upcharge”, usually to include an extra ice pack. Some thawing around the edges may be common in warmer climates. Any further questions may be addressed in our Safe Handling Procedures.

Refund Policy

"My cat won’t eat it. I want my money back." Make sure you are committed to improving your pet’s diet and overall health by trying some of our suggestions, selecting free samples and smaller 1lb quantities. Please be patient and understand that each one of our furry friends is an individual and will sometimes try to make a point just to prove it to you, such as not eating something new. Review our FAQ page for further answers and suggestions. We cannot guarantee your animal will eat or not eat. The effort you make in getting your “critter” on a raw diet will reap healthy rewards in the years to come. Although some cats and dogs like to play games when it comes to eating, it has been our experience that almost all pets love this diet and look forward at each feeding to what they used to eat a few thousand years ago before cans, can openers, and "kibble" bags were around. Due to this being a perishable product, ALL SALES ARE FINAL.

Customer Responsibilities:

Delivering perishable goods into customer’s hands in a timely fashion is one of the cornerstones of our business. To do this we have shared responsibilities with our customers. We have the responsibility to package the frozen product so it will arrive fresh, frozen and within the guaranteed time. The customer has responsibilities when they are receiving shipments from us. We keep tracking numbers to trace shipments to our customers and when the goods are expected to be delivered. Please note that we only provide a guaranteed 1 or 2 day perishable delivery service (depending on what the customer has paid for) via THE CARRIER OF OUR CHOICE and it is the customers responsibility to arrange their schedule to be available to receive the shipment on the FIRST DELIVERY ATTEMPT at their door step. When the shipment goes beyond 1 or 2 days perishable goods will spoil and the customer will be responsible for the loss when they have not picked up the shipment in a timely manor. If a shipment arrives later than this 2 day guarantee it is the customer’s responsibility to notify us promptly (within 5 days) so we can trace its path through the delivery system and, if appropriate, submit a claim to the carrier. We require our carriers to deliver within the shipping window. If you do miss the 1st Delivery attempt here are some things you can do about it.

  1. Call the Carrier (Usually the post office). Sometimes they can redeliver the package the same day
  2. Go to the Carrier before business closes that day and pick up the package.

Reporting Damaged or incomplete Shipments

If the shipment is damaged or incomplete we have the option to seek recovery from the carrier. Please validate the shipment. Customers have 7 days to settle disputes regarding the integrity of the packaging of the order. Packages might arrive slightly defrosted. This occurs from time to time and all that is required is to freeze down the order.

Trademarks

Feline’s Pride™ and Canine’s Pride™ are the brand name under which Shelby’s Pantry conducts commerce in the United States. Protection of this name has, in the form of a Trademark application, been officially filed with the United States Patent and Trademark Office, serial number 85326486. For all matters concerning the use of this names “Shelby’s Pantry”, “Feline’s Pride” and “Canine’s Pride” is represented by the law firm Raj Abhyanker P.C. based in Mountain View, CA.

We are Doing Business as Shelby’s Pantry, a limited liability corporation. No other liability is implied to our customers beyond that of the parent company.

Copyright Notice

This website and its content is copyright of Shelby’s Pantry - © 2015. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

This website and its content is copyright of Shelby’s Pantry - © 2015. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  1. You may print or download to a local hard disk extracts for your personal and non-commercial use only.
  2. You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Most of all, be patient! For the most part, we believe in the saying "the Customer Is Always Right", so in the event of any mishap we will make every effort to resolve it to your complete satisfaction. We are always interested in what you have to say and invite your correspondence via e-mail at customerservice@mypetspride.com. Privacy issues: Any personal information shared between you and Feline’s Pride™, Canine’s Pride™ and parent company, Shelby’s Pantry, is considered confidential and will not be shared with any third parties for any reason. All personal information supplied during the ordering procedure is conducted through safe and secure channels.

Terms of Use

The term ‘us’ or ‘we’ refers to the owner of the website whose registered office is 11108 Challenger Ave, Odessa, Florida 33556. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  2. This website does not uses cookies to monitor browsing preferences. However, if the customer checks the REMEMBER ME box at Login, the customers email address will be stored in a shared flash object for use during the next Login.
  3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graph ics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  6. All trademarks, including Feline’s Pride™ and Canine’s Pride™ reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  7. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  8. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Business Practices Information on this site is for general information purposes only and is provided without warranty or guarantee of any kind. The content on this site is written by a lay person with no vet erinary training. It is advised to consult your veterinarian for a change in your cat’s diet. This site is not intended to replace professional advice from your own veterinarian, and nothing on this site is intended as a medical diagnosis or treatment. Any questions about your animal’s health should be directed to a profes sional animal health care provider.
  9. Site content may not be used for any purpose without explicit permission unless otherwise specified.